Privacy Policy

When registering for our service, and once registered, through the “Info Wallet” section of your account, we collect the following personal information from you:

• Contact Information such as name, email address, phone number for yourself.
• Your Billing Information such as credit card number, and billing address
• Financial Information such as receipts
• Unique Identifiers such as user name, account number, password
• Health, Medical, Insurance and Vaccination Information for your child/children

We use this information to:

• Fulfill your registration
• Send you a registration confirmation
• Send you requested product or service information
• Respond to customer service requests
• Administer your account
• Provide access to your data
• Send you a newsletter
• Respond to your questions and concerns
• Improve our Web site and marketing efforts
• Facilitate your communication with other users

Service Providers

We may provide your personal information to companies that provide services to help us with our business activities such live chat and customer feedback. These companies are authorized to use your personal information only as necessary to provide these services to us.

Legal Disclaimer

We may also disclose your personal information:

• as required by law, such as to comply with a subpoena, or similar legal process
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
• if Family Nav (Eastbridge Software, LLC) is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.

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If your personally information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or request removal by either making the change on your account settings page, by emailing our Customer Support at info@familynav.app or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt-out Preferences

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at info@familynav.app

Tracking Technologies / Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use [both] session ID cookies [and/or] persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited

Analytics / Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

3rd Party Tracking

The use of cookies by our technology partners, affiliates or service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our technology partners, affiliates or service providers use session ID cookies to make it easier for you to navigate our site, and interact with certain features.

Security

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at info@familynav.app

Links to 3rd Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Family Nav. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Adding a Co-Parent

If you choose to use our service to tell a co-parent about our site, we will ask you for the co-parent’s name and email address. We will automatically send them one-time email inviting them to register with the service. The co-parent may contact us to request that we remove this information from our database.

Blog / Forum

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at info@familynav.app. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@familynav.app

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and “Share this” applets embedded into certain web pages. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Single Sign-On

You can log in to our site using Google. This service will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form.

Changes To This Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.